Frequently asked questions

You must be 25 or older with a valid driver's license, insurance, and a tow vehicle rated for the trailer and your load. Your ID is verified during booking. Upload your insurance photo as part of pickup.

Utility: $50/day or $250/week. Enclosed: $80/day or $400/week. Car hauler: $115/day or $575/week. Dump: $130/day or $650/week. Weekly rentals include 7 days for the price of 5.

Book online, even if you are already at the lot. A parked trailer may be reserved. At your booked time, open your confirmation link and tap Start Pickup. Upload a clear photo of your proof of insurance and each trailer view requested. Finish every pickup prompt to see your lockbox code; the countdown ending alone does not release it.

No. Use your phone’s browser. Safari or Chrome works best for photo uploads.

Yes. Call Joel before pickup for help with booking and the required steps in person.

Open your confirmation link or My booking to see the options for your rental. Call Joel if you need help.

Utility: 2-inch ball. Enclosed, car hauler, and dump: 2 5/16-inch ball. Your vehicle and hitch must be rated for the loaded trailer.

Utility: flat 4-way, with no trailer brakes. Enclosed, car hauler, and dump: round 7-pin. Check wiring and brake-controller requirements on the trailer page.

You do. Each trailer has ramps, ramp gates, or ramp doors. The PJ car hauler includes straps, tie-downs and tire chocks. Check that the included gear suits your load; bring extra straps, chains or binders as needed.

Only with JH’s approval. The driver must be licensed and insured; the renter remains responsible.

Yes. Ask your insurer about coverage for the tow vehicle, rented trailer, driver, and cargo. JH does not offer a damage waiver or cargo policy. The rental agreement covers responsibility for damage, loss, and theft.

Brush, mulch, lumber, and ordinary nonhazardous cleanout debris are welcome within the trailer and tow vehicle’s limits. Cement or concrete mix in sealed, intact bags is allowed if secured and kept sealed.

No asphalt, concrete rubble, wet concrete, or loose cement, including mixed loads containing them. No hazardous waste, asbestos-containing material, or contaminated soil.

Dirt, soil, sand, gravel, rock, and other unusually heavy loads need my approval by text or email before you book. Send the material, estimated quantity and weight, and tow-vehicle details so we can agree on a load limit.

30 W Water St, Newaygo, MI 49337, right off M-37 downtown. Use W Water Street or the W Wood Street rear drive to enter the gravel lot.

Choose an earlier time when booking, or call Joel to check a change. Pickup opens when the countdown ends at your booked time. Then finish the pickup steps and photo uploads to see your lockbox code.

Open My booking and enter the email used at checkout. You’ll receive a one-time code by email.

Use Safari or Chrome, allow camera access, and keep the page open until uploads finish. Call Joel if you need help taking or uploading photos.

Tap Start Return in the same booking link. Empty the trailer, park in the same space, secure it, and return the keys as instructed. Upload clear photos of all sides, the inside or bed, and any damage, following each photo prompt. Tap Complete Return and wait for confirmation before leaving; parking alone does not finish the rental.

Request an extension in My booking or call before your deadline. Unapproved extra time may be charged at the daily rate.