Rental process

Pickup & return, step by step.

One booking link for pickup and return. Find it in your confirmation email.

Picking up

  1. Open your booking link.

    At the trailer, at your booked time, tap Start Pickup.

  2. Add the pickup photos.

    • Insurance: Upload a clear photo of your proof of insurance.
    • Trailer: Take each view requested in the booking link. Include any existing damage.

    Keep the page open until every upload finishes.

  3. Get your lockbox code.

    Use the code shown on screen to open the lockbox. Wait for the code before unlocking or moving the trailer.

Returning

  1. Open the same booking link.

    Tap Start Return. Empty the trailer, park in the same space, secure it, and return the keys as instructed.

  2. Add the return photos.

    Show all sides, the inside or bed, and any damage. Follow each photo prompt in the booking link and wait for the uploads to finish.

  3. Finish before you leave.

    Tap Complete Return and wait for confirmation. Parking alone does not finish the rental.

Need a hand?

Photos won’t upload or a step won’t finish? Call Joel: 231-303-1410 before leaving. For return trouble, call before your deadline.

Need an earlier pickup?

Choose an earlier time when booking, or call Joel to check a change. Arriving early does not end the countdown or release the code.

Can’t find your booking link?

Open My booking and use the email address you booked with. No app download is needed.

Help taking or uploading photos

Use Safari on iPhone or Chrome on Android. Allow camera access when asked. If an upload fails, retry that photo or call Joel.

Before you arrive

Choose & book: Choose your trailer and times, pay, and verify your ID during booking. Keep your confirmation email.

Get ready: Complete your agreement. Bring insurance information, a rated tow vehicle, matching hitch and wiring, and any extra tie-downs.

Rental requirements →

JH pickup & return

Find the JH trailers.

30 W Water St, Newaygo, MI 49337 — right off M-37 downtown. Find the JH trailers in the gravel lot on the north side of W Water Street.

Two entrances: W Water Street, or W Wood Street from M-37 via the rear access drive.

JH Trailer Rental
Pickup & return map30 W Water St · Downtown Newaygo
1 2 PICKUP & RETURN Trailer pickup lot
Both routes lead to the green shaded JH lot.1Water St entrance from M-372Wood St rear approachFind the JH trailers in the gravel lot. Tap the map for a larger view.

Find your lockbox.

Car hauler lockbox on the front frame beside the jack

Car hauler

On the front frame, beside the jack.

Utility trailer lockbox hanging at the front coupler

Utility trailer

At the front coupler.

Dump trailer lockbox on the front storage box beside the jack

Dump trailer

On the front storage box, beside the jack.

Keep your space clear.

Pickup: Move the cones aside, pull the trailer out, then put the cones back across the empty space.

Return: Move the cones aside, park in the same space, then put the cones back where you found them.

Orange cones marking trailer parking spaces at the Newaygo pickup lot

How-to videos

Using the S5 coupler lock

See how to remove and refit the S5 coupler lock, then return the keys to the lockbox.

Video summary

Unlock the puck lock and remove the lock housing for pickup. On return, refit the housing and locking pin, attach and lock the puck lock, then put the keys back in the lockbox. Follow the steps in your booking link to finish pickup or return.

Using the spreader gate

Spreader gate setup on the Midsota HV14 dump trailer.

Video summary

The video shows the gate chains being attached, the lift control, and the bed raised with the gate in spreader position.

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